Auction FAQ

What rules and requirements are there for auction buyers?

When you bid on or buy an item, you have read and acknowledged the rules and Auction Policy we have put in place for our community below.

What kind of items are listed for auction?

Our Sewer Inspection Cameras are very popular auction listings, however, we have auctions on all product lines. Through this feature, you can purchase refurbished, open-boxed, clearance, or discounted Forbest Products. Auction items are sold as-is, meaning without customizations to the existing system. 

How does the Reserve price work?

The reserve price represents the hidden minimum value that a seller is willing to let their lot go for. If the auction ends and the reserve price has not been met, the lot will not be auctioned off.

How does the Buyout price work?

If accepted by a bidder, the buyout price is the price that immediately ends the auction and awards the item to the bidder.

How do automatic bids work?

Our system will automatically place new bids on your behalf each time you are outbid by setting up an automatic bid. All you need to do is enter the maximum price you are willing to bid for an item. Our system will then keep on bidding for you, by the smallest possible increase each time, until your maximum price is reached.

Terms of Use

Throughout the site, the terms “we”, “us” and “our” refer to Forbest Products Co. Forbest Products Co. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or participating in our live auction, purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Use of Information

By participating in the auction, you are accepting to enter your details, such as name, company, email, address, and phone number, to process the order. We reserve the right to publicly acknowledge or advertise the company and/or customer name of the auction winner as well as additional information in reference to the auction. Their information entered or used in the auction, including, but is not limited to, company and/or name, item of purchase, price of purchase, or winning bid entry may be used in promotion marketing material, such as newsletters, social media, website content, blog/articles, etc.

Policy

Auction Bidding Behavior 

1. Buyers may not misuse feedback, returns, buyer protection programs, or payment dispute processes. Behaviors we don't allow: Don't make false claims. Don't misuse returns. Don't misuse messaging or bidding. Don't abuse Forbest's buyer protection programs or your payment service provider's dispute processes. Pay for items you win or commit to buying. Placing a bid on an auction is a commitment to buy. Bids can only be retracted under exceptional circumstances. 1.a. Auction items are sold as-is, meaning without customizations to the existing system. If you would like a modification or upgrade, you may let us know and you can purchase this item separately.

Limited Warranty & Returns

2. Limited Manufacturer 1 Year Warranty DOES NOT apply to auction items and purchases. Warranty and repairs are covered solely for 30 calendar days from order shipment. 

3. 30-day money-back guarantee applies from order shipment, valid for return or refund. Buyer pays to ship, and process. During the limited warranty period, Forbest may, at its option: (i) repair; (ii) replace; or (iii) refund the amount paid by the customer (30-DAY Money Back Policy). The customer must return the product to the appropriate Forbest branch or authorized service location, as designated by Forbest, and pay for the shipping cost. Forbest will cover the shipping cost for the return of the product to customers in 46 states of the US and Canada within the warranty term. For an RMA item from other offshore regions (Hawaii, Alaska, Puerto Rico, and the U.S. Virgin Islands) and countries outside of the US and Canada, the customer has to pay all the shipping including the return shipping from Forbest and tax, if any, even for an item within the warranty term. If there are import charges and brokerage charges in processing repair or replacement of warranted items, the incurred import charges, and brokerage charges will be undertaken by the importer regardless of either party.

4. Before returning any product, the customer shall: (i) write or call the local Forbest branch from which the product was purchased; (ii) fill in the Forbest RMA form and provide the date, the original invoice number, the stock number, and the description of the defect (iii) or report to the dealers and ask them to contact us. Proof of purchase is required in all cases.